Thank you for shopping at Bella Bays. Our guarantee is to provide you with the best customer support possible. Items shipped from Bellabays.com can be returned within 30 days of delivery. Any returns submitted after the 30 days are subject to a restocking fee. Additionally, returns are not accepted after 60 days from the date of receiving your products. Please contact us to request a Return Material Authorization (RMA) if you wish to return the material. RMAs are required for all returns(We refuse the refund if it's an unauthorized return).
Return Address: 1160 Taft St. Rockville, MD 20850
Recipient's name: SW-bellabays-（we will send an individual number to you by email）
Process of Return-7x24 Customer Service
1. Email bellabays23@gmail.com Customer Service Department to receive an RGA (Return Goods Authorization).
2. Bella Bays will provide an RGA number and requests that the shipment be sent to our return address. If the items returned are due to Bella Bays error(you received an incorrect or defective item, etc.), a prepaid shipping label will be emailed to you for your use.
3. Place parts & pieces in original packaging.
4. Write your provided RGA number on your shipping label.
5. Ship your package to our return address. Reminder that your package must be shipped within 15 days from the date that the Returned Goods Authorization was issued.
6. Returned parts & pieces will be inspected and accounted for upon return.
7. Bella Bays representative will contact you regarding any questions or concerns with your returned product.
8. Determined credit will be applied to original payment method and/or exchange of product will be handled accordingly.
Most Item Are Refundable Except The Following:
A. Custom products
B. Machining charges
C. Damaged material (orders damaged by freight will be assessed)
Next Day Refund By Receiving The Return:
After shipping the product back using the Return Process, please contact us with the return tracking number to ensure your refund is processed as quickly as possible. Once your Returned Material is received back to us and processed by the warehouse, your refund will be completed.
You will be refunded back to your original form of payment. Refunds are processed on the next business day following our re-stocking of your returned materials. Total processing days will vary based on days for shipping and re-stocking.
Refund Quickly-3 Days At The Fastest
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (1 to 10 business days).
